These terms & conditions apply to bike sales directly through Giant online. These terms do not apply to in-store purchases - please refer to your retailer of purchase for their terms & conditions of the sale. 

In order to protect your interests you should read these Conditions carefully before placing an order with us.

If you require any changes to these Conditions you should ask us to put these in writing.

1. Definitions

1.1 In these Conditions the following expressions have the following meanings unless inconsistent with the context:

“Click and Collect” the process by which you order Goods from the Site to collect from the Giant Dealer in store;

“Conditions” these terms and conditions; “Contract” any agreement for the sale and purchase of Goods from us to you in accordance with Condition  “Cooling Off Period” means as described in Condition 8.1; 

“Custom Fit Products” those Goods which by their nature and design must be tailored and adjusted to your specific requirements;

“Delivery Address” the address for delivery of the Goods within the United Kingdom as set out in the Order Acknowledgment or as may have been agreed between you and us in writing from time to time;

“Finance” the process by which you pay for the Goods by entering a credit agreement with the Finance Company;

“Finance Company” a third party who enters into a credit agreement with you in order to provide credit to you to purchase the Goods;

“Giant Dealer” a member of our dealership network including Giant branded stores;

“Goods” all goods supplied by us to you under the Contract; “Home Delivery” the process by which you order Goods from the Site for the Giant Dealer to deliver to you

“Notice of Cancellation” any notice of your intention to cancel the Contract provided by you to us in accordance with Condition 8. An online cancellation form is available  here

“Order Acknowledgment” written confirmation by us of our acceptance of your order; “Price” the price payable by you for the Goods; “Site” www.giant-bicycles.com/gb/ or www.liv-cycling.com/gb/

“we”, “us” or “our” Giant U.K. Limited, registered in England and Wales under number 2167762, whose principal place of business and registered office is Charnwood Edge Business Park, Syston Road, Cossington, Leicestershire LE7 4UZ, ridersupport@giant-bicycles.co.uk “Working Day” any day from Monday to Friday other than a statutory holiday or public holiday in England; and  “you” or “your” the person who has accepted these Conditions.

1.2 References to any statute or statutory provision include, unless the context otherwise requires, a reference to the statute or statutory provision as modified or re-enacted and in force from time to time and any subordinate legislation made from time to time under the relevant statute or statutory provision.

1.3 References to persons include natural persons, firms, partnerships, companies, corporations, associations and organisations (in each case whether or not having separate legal personality).

1.4 Words in the singular include the plural and words in the plural include the singular.

1.5 Any reference to “writing” includes communications by post, facsimile and e-mail but excludes text messages.

1.6 The headings to Conditions do not affect the meaning and interpretation of these Conditions.

1.7 Any phrase introduced by the term “include”, “including”, “in particular” or any similar expression is illustrative and does not limit the sense of the words preceding that term.

2. Basis of Contract

2.1 These Conditions shall apply to the sale by us of all Goods purchased by you.

2.2 Each Contract shall be made when we issue an Order Acknowledgement to you by e-mail and not before. 

2.3 We shall not be responsible for any promises or claims concerning the Goods which are not made by us, our employees or agents. 

2.4 Any error or omission in any information or document issued by us shall be liable to correction provided that such correction does not materially affect the Contract.

2.6 If Goods ordered by you are not available we shall contact you and cancel your order and any sums you have already paid to us in respect of the Goods shall be refunded to you. In the event that we are unable to contact you within 10 Working Days the Contract will be deemed cancelled and any sums you have already paid to us in respect of the Goods shall be refunded to you. Where Goods have been ordered by Finance, your original order will be cancelled and any sums already paid by you will be refunded directly by the Finance Company.

3. Price

3.1 The Price to be paid by you is that displayed on the Site as at the time when your order is received by us.

3.2 In the event that we discover a genuine error in the Price for the Goods ordered by you as displayed on the Site, unless the Goods have been ordered by Finance, we shall notify you as soon as possible providing you the option of either reconfirming the order at the correct Price or cancelling the order. If we are unable to contact you for the purposes of this Condition 3.2 within 10 Working Days or if you fail to either reconfirm or cancel the order within this period, your order shall be deemed cancelled and where you have already made payment for the Goods this shall be refunded to you in full. Where Goods have been ordered by Finance, your original order will be cancelled and any payment already made by you will be refunded directly by the Finance Company. 

3.3 All Prices are quoted inclusive of VAT.

3.4 The Price is exclusive of the costs of delivery, the costs of which shall be charged in addition to the Price and will be as displayed on the Site at the time your order is received by us.

4. Payment

4.1 Payment for the Goods shall be due at the time of order placement and payment can be made by one of the following credit or debit cards: MasterCard, Visa, and American Express, via PayPal, Finance or Klarna.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later 30
Pay in 3 interest free instalments

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

4.2 Unless due to our fault, if payment for the Goods has not been received in full and in cleared funds within 7 Working Days of order placement we shall be entitled at our option and without liability to you to cancel your order by notice to you in writing.

4.3 Payments for Goods shall only be accepted in sterling. Unless otherwise agreed in writing any payment received from you in any other currency will not be deemed to be payment for the Goods in question.

5. Packaging

5.1 The packaging of the Goods shall be entirely at our discretion. We shall have the right to pack all the Goods in such manner and in such quantities as we think fit and we shall not be obliged to comply with any packaging requests or instructions from you.

6. Delivery

6.1 Any order that is under £50.00 is subject to a £5.00 delivery charge, payable by you at the time of payment for the Goods in accordance with Clause 4. 

6.2 The Goods shall be delivered:

6.2.1 where ordered by Click and Collect, when they have been collected by you from the Delivery Address, which shall in all circumstances be the premises of a Giant Dealer. We shall notify you by email that the Goods are available for delivery;

6.2.2 where ordered by Home Delivery, when they are delivered to you by a Giant Dealer at the Delivery Address. We shall notify you by email that the Goods are available for delivery and a Giant Dealer will contact you to arrange delivery.

6.3 We shall reasonably endeavour to deliver the Goods within 4 to 5 Working Days of the Order Acknowledgement (“the Anticipated Delivery Date”), but we shall not be held responsible for any delays in delivery caused by circumstances beyond our reasonable control. If delivery is delayed for more than 30 days after the Anticipated Delivery Date you shall be entitled to cancel the Contract and recover your reasonable losses from us.

6.4 We shall have the right to deliver Goods in instalments.

6.5 Upon delivery of the Goods you shall be required to present to the Giant Dealer the following:-

6.5.1 the Order Acknowledgment;

6.5.2 where you have paid for the Goods by PayPal or by Cyclescheme, photographic identification - valid photo passport or photo drivers license only;

6.5.3 where you have paid for the Goods by card, photographic identification - valid photo passport or photo drivers license only; and

6.5.3.1 the original payment card bearing the same name as the name on the order confirmation and on the photographic identification and matching the last 4 card digits and card expiry date

6.5.4 where you have paid for the Goods by Finance:-

6.5.4.1 a copy of the credit agreement entered into between you and Finance Company to purchase the Goods; and

6.5.4.2 a copy of either your valid driver’s licence (both photo identification and paper halves) or a copy of your valid passport; and

6.5.4.3 either a bank statement or utility bill no less than 3 months old as proof of your address e.g. utility bill (this must be the same address as set out in the credit agreement). The Giant Dealer will take a copy of these to be stored for 90 days.

6.5.5 where you have paid for the Goods by STS Buy a Bike Scheme:-

6.5.5.1 the order acknowledgement; and

6.5.5.2 your unique employee number found on your payslip; and

6.5.5.3 a copy of either your valid driver’s licence (both photo identification and paper halves) or a copy of your valid passport

6.6 If you fail to take delivery of the Goods within a period of 15 Working Days of our written notification that delivery can take place the Goods will no longer be available for delivery. Unless your failure to take delivery of the Goods is due to our fault, we shall be entitled to store the Goods until actual delivery and charge you for the reasonable costs of storage (including insurance) and redelivery. You must call us on +44 (0) 800 0159 890 to arrange re-delivery to the Giant Dealer and collection from the Giant Dealer’s Delivery Address (in the case of Click and Collect) or delivery by the Giant Dealer to you at the Delivery Address (in the case of Home Delivery).

6.7 Unless we agree to a longer time period in writing you must advise us of any damage to the Goods which is apparent on delivery or any shortage of the Goods in writing within 14 Working Days following delivery. 

6.8 On delivery it is your responsibility to ensure that the total number of packages signed for is the same as the number of packages delivered. 

7. Risk and Title of Goods

7.1 Risk of damage to or loss of the Goods shall pass to you:

7.1.1 at the time of delivery; or

7.1.2 if you wrongfully fail to take delivery then risk shall pass to you at the time when we have tendered delivery of the Goods, but you shall not be responsible for any damage to the Goods caused by our negligence.

7.2 Ownership of the Goods shall pass to you on delivery.

8. Cancellations

8.1 Unless the goods have been personalised or otherwise made to your specification or by the reason of the nature of the Goods cannot be returned (including without limitation Custom Fit Products), you may cancel the Contract at any time after you place your order up to 28 days from the day of delivery of all of the goods under the consumer rights act 2015.

We will confirm to you if the Goods are Custom Fit Products by placing a notice on the Site prior to the Contract being formed.

8.2 If you wish to cancel the Contract can either:

8.2.1 complete an online cancellation form,  email us at ridersupport@giant-bicycles.co.uk or call us on 0800 0159 110. 

8.2.2 keep the Goods in your possession and take reasonable care of them before you return them to us; and

8.2.3 either;

8.2.3.1 return the Goods to us at your own cost;

8.2.3.2 under Click and Collect return the Goods to the Delivery Address

8.2.3.3 under Home Delivery return the Goods to the Giant Dealer whilst at the Delivery Address delivering the Goods or return the Goods to the Giant Dealer in-store.

8.3 If you cancel the Contract under Condition 8.1 during the Cooling Off Period, we will, subject to Conditions 8.4 and 8.5, refund the Price, within 14 days from the date:-

8.3.1 we receive the Goods back from you in accordance with Clause 8.2.3.1; or

8.3.2 under Click and Collect you return the Goods to the Delivery Address in accordance with Clause 8.2.3.2; or

8.3.3 under Home Delivery you return the Goods to the Giant Dealer whilst at the Delivery Address delivering the Goods or return the Goods to the Giant Dealer in-store in accordance with Clause 8.2.3.3.

8.4 Where you fail to return the Goods to us or the Delivery Address or where you return the Goods at our expense we shall, where appropriate, be entitled to make our own arrangements for collection of the Goods and shall, in either case, be entitled to either deduct the direct costs of collection or return from any refund due to you under Condition 8.6 or recover such costs from you as a debt from you to us.

8.5 Where :

8.5.1 the value of the Goods has been reduced as a result of the handling and/or use of the Goods beyond what is necessary to establish their nature characteristics and functioning; or

8.5.2 you fail to take reasonable care to ensure that we receive the Goods and to see that they are not damaged in transit we may either deduct an amount equal to any loss in value of the Goods from any refund due to you under Condition 8.6 or recover such amount from you as a debt from you to us. 

8.6 Contracts may only be cancelled outside of the Cooling Off Period with our agreement and on the basis that you will pay to us a sum equivalent to any damages, charges and expenses reasonably incurred by us as a result of the cancellation.

9. Complaints, Warranties and the Return of Goods

9.1 We warrant to you that any Goods purchased from us through our Site will, on delivery, be free from material defects in materials or workmanship. If the item is faulty or not fit for purpose, you have the right to reject or return the goods and demand a refund, a repair or a replacement as per the consumer rights act 2015. You must inform us, the seller, within 30 days of receiving it if you decide to reject the goods and have a refund.

9.2 If you make a claim of damaged or defective Goods under the warranty provided at Condition 9.1 we ask that:

9.2.1 you tell us about any fault or damage as soon as is reasonably possible (you can call us on +44 (0) 800 0159 110 or complete a cancellation form here); and

9.2.2 you give us or a Giant Dealer a reasonable opportunity to inspect the Goods in the same condition as they were after discovery of the defect and at our option either return the Goods to us at your cost, or alternatively allow us or a Giant Dealer to collect the Goods, for examination to take place at our premises or the premises of the Giant Dealer. The reasonable cost of packaging and carriage of Goods returned by you will be reimbursed by us if the Goods are found to be damaged or defective and you shall be liable to pay us for any reasonable costs incurred by us collecting Goods found not to be defective.

9.3 Where you have a valid claim in respect of the Goods we shall be entitled to:

9.3.1 replace the Goods (or the part in question) found to be defective at our cost

9.3.2 at our option refund to you the Price (or a proportionate part of the Price) of the relevant part of the Goods found not to conform to warranty

9.4 For the purposes of Condition 9.2.1 we ask you to examine the Goods as soon as is reasonably possible after delivery. 

9.5 Subject as expressly provided in these Conditions, all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. This Condition 9.5 shall not affect your statutory rights as a consumer. 

10. Liability

10.1 Nothing in these Conditions excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentations or breach of any terms supplied by Statute. 

10.2 Subject to Condition 10.1 we shall not be liable for any losses under the Contract which: 

10.2.1 were not foreseeable to us at the time when the Contract was made; 

10.2.2 relate to any business undertaken by you; and/or

10.2.3 were not caused by any breach of the Contract by us, our agents or employees.

11. Force Majeure

11.1 We shall be not liable to you or deemed to be in breach of this Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Contract, if the delay or failure was due to any cause beyond our reasonable control such as (but without limitation) any strike, lock-out or other form of industrial action, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of supplier or sub-contractors or inability to obtain materials required for performance of the Contract.

12. Assignment

12.1 We may assign the Contract or any part of it to any person.

12.2 You shall not be entitled to assign the Contract or any part of it without our prior written consent which we shall not refuse to give without good reason.

13. Third party rights

13.1 A person who is not a party to the Contract will not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999. 

14. Severance

14.1 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions shall remain in full force and effect.

15. Waiver

15.1 If either you or us fail or delay or compromise in exercising a right or remedy under the Contract, the right or remedy is not to be treated as having been waived, restricted or varied and any agreement by either you or us to refrain from exercising a right in one particular instance will not prevent you or us from exercising it in full in the future.

16. Cumulative remedies

16.1 All rights and remedies available to either you or us under the terms of the Contract or under the general law are to be cumulative, and no exercise by either you or us of any such right or remedy is to restrict or prejudice the exercise of any other right or remedy granted by the Contract or otherwise available to you or us.

17. Governing law and jurisdiction

17.1 The Contract shall be governed by the laws of England and any court proceedings in relation to the Contract are to be brought in the English Courts.

Your privacy and the protection of personal data is of great importance to Giant. During the processing of your personal data, we conform to the requirements of the applicable data protection legislation. This means we:

• clearly specify our purposes before we process personal data, by using this privacy statement;
• limit our collection of personal data to only the personal data needed for legitimate purposes;
• first ask for consent to process your personal data in cases where your consent is required;
• take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
• respect your right to inspect, correct or delete your personal data held by us.

Giant is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes we collect the data through our website. We would like to recommend that you read it carefully.

If you have any questions, or you simply want to know what data we may have collected which belongs to you, please contact Giant via the contact details stated at the end of this privacy statement.

We use the following personal data:

• name;
• gender;
• date of birth/age;
• address;
• telephone number;
• e-mail address;
• details of your product orders;
• payment details;
• ID-document number;
• IP-address;
• (E-)bicycle details (and settings);
• ride history and overview;
• location data;
• heartrate;
• login details for one or more Giant apps;
• information on your use of our website and apps;
• Information (such as questions, requests, complaints, opinions, ideas) which you send to us via e-mail, contact forms or social media;
• When you apply for a job at our company: your cover letter and CV.

We use personal data for the following purposes:

• handling orders and payments;
• contacting you if you request so;
• conducting customer satisfaction surveys;
• improving our products and services;
• to provide you with Giant apps relating to our products;
• contacting you in case of a product recall or safety announcement regarding a product;
• sending our newsletter;
• handling questions, requests and complaints;
• registering your bicycle and the guarantee that comes with this;
• registering a helmet crash and providing you with a new helmet if you have a right to this;
• handling job applications.

Handling your order
We will use your personal data when handling your order. We may share your data with the delivery service if necessary to deliver your order. We may also obtain information on your payment from your bank or credit card company.

For this purpose, we use your name and address details, phone number, invoice address, email address and payment details. In case your order has been financed through one of our financing plans we may also use your driver’s license number or passport number (whichever you use for ID) for further identification.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later 30
Pay in 3 interest-free instalments

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

We need this data because of our purchase agreement with you. We store this information until your order has been completed. Certain types of personal data will be retained for a longer period in order to fulfil our tax obligations (the legal retention period).

If you register your bike, we will store the registration until the guarantee period expires.

Contact form
You can use our contact form to ask questions or make any request. For this purpose, we use your name and address details and email address. We store this information until we are sure that you are satisfied with our response.

Newsletter
We provide a newsletter to inform those interested of our products and services. Each newsletter contains a link which you can use to unsubscribe to our newsletter. Your e-mail address is added to the list of subscribers only with your consent. We store this information until you cancel your subscription.

Giant apps
When you use one of our Giant applications (hereinafter: apps), such as our Giant RideControl App, you gain access to various interesting functionalities that enable you to get the most out of your Giant (E-)bike. For instance our Giant RideControl app lets you customize the settings of your Giant E-bike and makes it possible to set your own fitness goals.

While we collect personal data through our apps, we always ensure this processing is in line with data protection legislation and that the processing is done in a sensible manner.

Personal data that is being processed through the use of one/or more of our apps will be retained for no longer than 1 year. We only process your personal data when we have gained your (explicit) consent or in case we need to process the personal for the performance of an agreement/contract that we have with you.

Other retention periods
If you send us a message via e-mail or social media, we retain your data for as long as necessary to fully deal with your question or request. When you apply for a job at our company, we will only retain your data until six weeks after the application procedure, or one year longer with your consent (in order to be able to contact you in case we have a vacancy in the near future that might interest you).

The results of customer satisfaction surveys are anonymized as soon as possible.

Providing personal data to third parties
We can provide personal data to third parties when this is necessary to process your order, or when this is necessary for providing our services:

• Payment service providers;
• Delivery services;
• Other companies within the Giant group (these might be located outside the European Economic Area. If so, we make appropriate arrangements with these parties to protect your personal data);
• ICT service providers.

Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required to do so by law (for example, when the police demands access to personal data in case of a suspected crime).

Security
We take security measures to reduce misuse of and unauthorized access to personal data. We take the following measures in particular:

• we use secure connections (Secure Sockets Layer of SSL) to encrypt all information between you and our website when entering your personal data;
• we keep logs of all requests for personal data;
• access to personal data is restricted to those persons who need the personal data for fulfilling their tasks.

Changes to this Privacy Statement
We reserve the right to modify this statement. We would like to recommend that you consult this statement on a regular basis, so that you remain informed of any changes.

Your rights regarding your personal data
You may always contact us if you have any questions regarding this statement or if you wish to review, modify and/or delete your personal data.

You have the following rights regarding your personal data:

• being informed on which personal data we have and what we are using it for;
• inspection of the personal data that we keep from you;
• having (incorrect) data corrected;
• request to delete (outdated) personal data;
• revoke your consent (this does not affect the legality of the processing before you revoked your consent).

You also have the right to object to a certain use of personal data.

Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data relating to the wrong person.

Complaints
If the assistance we are offering is not to your satisfaction, you have the right to lodge a complaint with the ICO – you can find more details on how to make a complaint here.

Contact details
Giant UK LTD
Charnwood Edge, Syston Road
Leicester
LE7 4UZ
T: 08000159890
E: Giant: ridersupport@giant-bicycles.co.uk,